Privacy Policy

This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at cafe-ranchpizza.click, place orders, sign up for promotions, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency and integrity in accordance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

1. About Us

Pizza Ranch operates as a food service business in the United States. Our contact details for all privacy-related matters are as follows:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at cafe-ranchpizza.click
• Online ordering systems and platforms associated with our business
• Email communications, newsletters, and promotional campaigns
• Loyalty programs, sweepstakes, contests, and special offers
• Customer service interactions and feedback forms
• Any other digital or offline channels where this Privacy Policy is referenced or linked

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several categories of information depending on how you interact with us. Below is a comprehensive breakdown of the data we may collect:

3.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect the following personal details:

• Full name
• Email address
• Mailing and delivery address
• Phone number
• Date of birth (for age verification or birthday promotions)
• Username and password (for registered accounts)
• Payment information (credit/debit card details, billing address — processed securely through third-party payment processors)

3.2 Order and Transaction Data

When you place an order or make a purchase through our website or affiliated platforms, we collect information about the transaction, including:

• Items ordered and customizations requested
• Order history and purchase frequency
• Payment method type (we do not store full card numbers)
• Delivery instructions and special requests
• Order confirmation numbers and timestamps

3.3 Usage and Behavioral Data

When you visit our website, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages viewed, time spent on pages, and navigation paths
• Referring website or URL that directed you to our site
• Search terms used within our website
• Clicks, scrolling behavior, and interaction events

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. This may include session identifiers, preferences, and analytics data. Please refer to Section 9 of this Privacy Policy for detailed information about our cookie practices.

3.5 Communications and Feedback

When you contact us via email, phone, or contact form, or when you leave a review or provide feedback, we collect:

• The content of your message or inquiry
• Your contact details submitted along with the communication
• Records of correspondence for customer service quality and legal purposes

3.6 Marketing Preferences

If you opt into our marketing communications, we collect information about your preferences, including email open rates, click-through behavior, and promotional responses. This helps us tailor our marketing messages to your interests.

3.7 Information from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms (when you interact with our pages or use social login features)
• Third-party delivery platforms and partners
• Analytics providers and advertising networks
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, all in compliance with applicable law. These include:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Creating and managing your customer account
• Communicating order confirmations, receipts, and delivery updates
• Processing payments securely
• Responding to customer service inquiries and resolving complaints

4.2 Improving Our Website and Operations

• Analyzing website traffic and usage patterns to improve user experience
• Testing new features and optimizing website performance
• Conducting internal research and analytics to enhance our menu and service offerings
• Detecting and preventing technical issues, errors, and security threats

4.3 Marketing and Promotional Communications

• Sending you newsletters, promotional offers, and special deals (with your consent or where permitted by law)
• Personalizing promotional content based on your order history and preferences
• Running loyalty programs, sweepstakes, and contests
• Displaying targeted advertisements on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public
• Responding to lawful requests from courts, law enforcement, and regulatory authorities

4.5 Business Operations

• Facilitating potential mergers, acquisitions, or business transfers (with appropriate confidentiality protections)
• Managing fraud prevention and risk assessment
• Maintaining accurate business records

5. Legal Basis for Processing

We process your personal information under the following legal bases as recognized under United States law and, where applicable, international standards:

• Contractual Necessity: Processing required to fulfill orders, manage accounts, and deliver services you have requested.
• Legitimate Interests: Processing for analytics, fraud prevention, security, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent.
• Legal Obligation: Processing required to comply with applicable federal and state laws, including tax, food safety, and consumer protection regulations.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist in operating our business and delivering our services. These providers are contractually bound to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment processors and financial institutions
• Food delivery platforms and logistics partners
• Email marketing and communication platforms
• Website hosting and cloud infrastructure providers
• Analytics and performance monitoring tools
• Customer relationship management (CRM) software providers
• Advertising and retargeting networks

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement agencies
• Compliance with federal or state regulatory requirements
• Situations where disclosure is necessary to protect the safety of any person or to address fraud or security issues

6.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent website notice before your personal information becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our website.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Employee Training: Our staff receives regular training on data privacy and security best practices.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a breach, as required by applicable law.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you in the past 12 months.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information; however, if you wish to restrict data sharing for targeted advertising purposes, please contact us.
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us at [email protected]. We will respond to verifiable requests within 45 days, with the possibility of a 45-day extension when reasonably necessary.

8.2 General Privacy Rights for All U.S. Consumers

Regardless of your state of residence, we offer the following privacy rights as a matter of policy:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before the withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: cafe-ranchpizza.click

We may require you to verify your identity before processing your request to ensure the security of your personal information. We will not charge a fee for processing your request unless it is excessive or repetitive.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. Below is a summary of our cookie practices:

9.1 Types of Cookies We Use

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may impact the functionality of our website. You can also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. In some cases, we may retain anonymized or aggregated data for analytical purposes indefinitely, as it can no longer be used to identify you.

11. Children's Privacy

Our website and online services are designed for adults. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without verified parental consent.

If you are under the age of 18, please do not use our website or submit any personal information. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

We do not direct any part of our website, marketing, or services specifically toward minors, and we do not knowingly sell or share personal information of minors.

12. International Data Transfers

Pizza Ranch is based in the United States, and all personal data collected through our website and services is processed and stored within the United States. By using our website and providing us with your personal information, you consent to the collection, processing, and storage of your data in the United States.

If you are accessing our services from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States. Data protection laws in the United States may differ from those in your home country. We take reasonable steps to ensure that your personal information receives an adequate level of protection regardless of where it is processed.

We may also work with service providers that process data in other countries. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognized transfer mechanisms, to protect your personal information during international transfers.

13. Applicable Laws and Regulatory Framework

Our privacy practices are governed by applicable United States federal and state laws, including but not limited to:

• Federal Trade Commission Act (FTC Act): We comply with the FTC's requirements regarding unfair or deceptive practices and consumer data protection standards.
• Children's Online Privacy Protection Act (COPPA): We comply with restrictions on collecting personal data from children under 13.
• CAN-SPAM Act: Our marketing email communications comply with the requirements of the Controlling the Assault of Non-Solicited Pornography And Marketing Act.
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): We respect and honor the rights of California residents as outlined in Section 8 of this Privacy Policy.
• State Privacy Laws: We monitor and comply with evolving privacy legislation across all U.S. states, including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other applicable state privacy statutes.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery applications, and other external services. These third-party sites have their own independent privacy policies, and we are not responsible for their privacy practices or content. We strongly encourage you to review the privacy policies of any third-party sites you visit.

Our website may integrate with social media features (such as Facebook, Instagram, or X/Twitter "share" or "like" buttons). These features may collect your IP address and which page you are visiting, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the respective social media company.

15. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not alter its data collection and use practices in response to DNT signals from browsers. However, you may manage your cookie preferences as described in Section 9 of this Privacy Policy.

16. How to File a Privacy Complaint

If you have concerns about our privacy practices or believe that we have not adequately addressed your privacy rights, we encourage you to contact us directly first so we have the opportunity to resolve your concern.

16.1 Contact Us Directly

Please send your privacy complaint or inquiry to:

• Email: [email protected]
• Website: cafe-ranchpizza.click

We will acknowledge receipt of your complaint within 10 business days and will work to resolve it within 30 calendar days, or such other timeframe as required by applicable law.

16.2 Regulatory Complaints — United States

If you are not satisfied with our response, you may file a complaint with the appropriate regulatory authority:

Residents of other states may contact their state Attorney General's office or relevant consumer protection agency to seek assistance with privacy-related complaints.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or for other operational reasons. We will notify you of any significant changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for material changes)
• Displaying a prominent notice on our website homepage

Your continued use of our website or services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, please stop using our services and contact us to request deletion of your personal information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are committed to resolving any privacy concerns you may have promptly and transparently. Thank you for trusting Pizza Ranch with your personal information. We value your privacy and are dedicated to protecting it.